SavelaCommunity Guidelines
Savela is a private library first. These guidelines apply whenever what you save reaches other people: shared finds, shared collections, gift wishlists, and your profile (name, bio and photo). They are part of our Terms of Use.
What isn’t allowed
- Anything illegal, including content that sexually exploits or endangers children, terrorist content, threats, fraud and scams, and the sale of illegal goods.
- Sexual images of anyone shared without their consent, and any sexual content involving anyone under 18.
- Harassment and bullying: targeting a person with abuse, threats, or content meant to humiliate them.
- Hate: attacking people for their race, ethnicity, nationality, religion, sex, gender identity, sexual orientation, disability or age.
- Violence and self-harm: encouraging violence, or encouraging or giving instructions for suicide, self-harm or eating disorders.
- Private information: sharing someone’s address, phone number, documents or other private details without their permission.
- Impersonation of another person or organisation in a way that misleads.
- Spam, scams and malware: misleading links, phishing, or links to harmful software.
- Infringing other people’s rights, such as sharing someone else’s copyrighted work in a way they haven’t allowed.
Use your judgement too. If you wouldn’t want a friend to receive it, don’t send it.
How to report a problem
If you see something in Savela that breaks these guidelines or the law, or someone is bothering you, tell us:
- Email support@savela.co.uk with the subject “Report”.
- Include the share link or the name of the collection, the name of the person if you know it, and what is wrong. Screenshots help.
You don’t need a Savela account to report something. We’ll look at every report, normally within two working days, and urgent safety issues sooner.
You can also protect yourself straight away: leave a collection you no longer want to be in, remove a member from a collection you own, or stop sharing a link.
If someone is in immediate danger, call 999 (in the UK) or your local emergency number. To report child sexual abuse material, you can also contact the Internet Watch Foundation.
What we do
When we receive a report, we review the content it points to. Depending on what we find and how serious it is, we may:
- remove the content or switch off a share link;
- warn the person responsible;
- limit, suspend or close their account;
- report illegal content to the police or other authorities where the law requires or it is needed to protect someone.
We will let the person who reported know when we have dealt with it, without sharing private details about anyone involved.
Complaints and appeals
If we removed your content or restricted your account and you think we got it wrong, or you are unhappy with how we handled a report, email support@savela.co.uk with the subject “Appeal”. Tell us which content or account it is about and why you think the decision should change. Someone will look at it again and reply, normally within 14 days. If we agree that we got it wrong, we will restore what we can.